Alternatively, you could temporarily allow access to the Mail app by changing the security setting on your Yahoo! If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. How do I get back into my account? Do you get any error message? I guess we can consider my problem fixed. Recover Yahoo Password Without Your Secret Questions As mentioned before, Yahoo has done away with secret questions. If I clicked the refresh icon I would get the webpage. You'll need to know your current password in order to change it to something else. I have installed Firefox 17 which was suppose to be a Yahoo fix and do not understand why only Yahoo is blocked. Currently, I am working here in Qatar so I don't have any access to my old mobile number.
Follow the step-by-step instructions to recover your account information. Recover Yahoo Password Using Your Secret Questions If, when you created your account, you registered secret questions, you will no longer be offered to used them to recover your account. I just can't help but think that something, maybe a setting, has changed since it previously worked fine. My Windows 10 uses a secondary security sign-in measure of texting my phone with a four digit code to enter into the Windows 10 sign-in box. First, I recommend backing up your Firefox settings in case something goes wrong. To add a website to a security zone 1. Yahoo Customer Care Personal Contact To date, Yahoo has not given any way to have any personal contact with customer care.
It brought up the sign in page and after entering my email address it said it was sending a notification to my phone. When you see this message, you'll need to choose whether you want to verify using your phone or alternate email address. Yahoo Mail Account Locked To protect your account, a temporary lock is triggered anytime there have been too many unsuccessful attempts to sign in. I got the notification but it would never open up to allow me to enter the code. Enter the Account Key that Yahoo sent in the field provided, then click Verify.
From Your Mobile Device On the Yahoo Sign-in page, tap Trouble signing in?. If you have a mobile number, listed on your account, the Password Helper will show it. If your browser usually enters your password for you automatically, and you've changed your password recently, you'll need to enter your new password manually to override your browser settings. You'll see your alternate email address. I finally went to Google, typed in Yahoo and clicked on login.
If you have access to the email address listed, click Yes, send me an Account Key. I guess we can consider my problem fixed. Out of curiosity, do you have this problem if you try to login with a different browser? You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder. This did not help with Yahoo mail. That has improved to occasionally, since the Malwarebytes clean-up. Enter and confirm your new password. Open Internet Explorer by clicking the Start button.
I have only had the address since 2006. Problems Using Yahoo's Account Key Yahoo Account Key is intended to make your life easier. No error mess nothing, just dead and locked when I try to get into Yahoo. The app password will only be used by the Mail app. To do this, use imap. A standard diagnostic to bypass interference by extensions and some custom settings is to try Firefox's Safe Mode. I have McAfee, and all I had to do was to turn off Net Guard for Firefox.
If not, you can reset it to start fresh. Your Account Recovery Information is Incorrect or Has Changed Email providers take your account's security very seriously and will only let you reclaim an account if you can prove that you're the rightful owner. For account security, Yahoo only displays some of the options. If you're sure that you're entering the correct information, this could be a sign that someone else has accessed your account and changed your password. My next diagnostic step was to install Firefox and try it with that. Once you regain access to your account, review the steps to secure a hacked account to undo any changes made without your knowledge.
I have tried your suggestions of bypassing Firefox's cache, using ctrl + shift + r, clearing Firefox's cache, and removing all Yahoo cookies per your methods described, and have tried reloading the page, for which it still does not work. I can use all of my other search engines to get into Yahoo, but not Firefox. I've had McAfee for over a year now, and this has never been a problem. Click the Tools button, and then click Internet Options. I consider myself an entry level-to-novice computer user and don't know where else to turn. Enter one of the account recovery items listed in the Account Recovery Wizard, and click Continue.
Interestingly enough, I can access news. Does Firefox deliberately block access? Do you get an error that the page is not found, or is the page empty, or?? Hey cor-el, It turns out it was my antivirus software preventing me from accessing www. You need to contact yahoo to straighten this out if you can figure out who to contact. I used Kaspersky a couple years back and was very pleased with it. Using windows 10, I have suddenly been unable to open my Yahoo mail. After three failed attempts I closed the browser and reopened it with Google set as my homepage , typed Yahoo and clicked to open yahoo. A standard diagnostic to bypass interference by extensions and some custom settings is to try Firefox's Safe Mode.
Reset a Forgotten Password Use the Sign-in Helper to reset your Yahoo password and regain access to your account. Defender, with a 3rd party scan, works for many users. I have a Yahoo email account. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. I can access my mail, with no problem, from my iPhone and my Windows 7 laptop, at home.